Shipping & Returns
Due to current technical issues orders are currently experiencing delays. We apologise for the inconvenience.
UK & INTL SHIPPING
DPD - Orders placed after 4.00 pm GMT will be processed the next day
UPS - Orders placed after 3.00 pm GMT will be processed the next day
DHL - Orders placed after 2.00 pm GMT will be processed the next day
Delivery costs to a UK Address is dependent on the total cost of your order. It will be sent on a next working day service with DPD.Providing you order before 4pm, there is a good chance that you will receive your order by the next working day unless notified. A signature will be required upon receipt.
Shipping costs for international orders are dependant on the destination, and will be calculated at checkout. We ship internationally with DHL & UPS, and orders should arrive well within a week of the initial order being placed. If preferred, customers can also arrange for their own courriers to collect the order at our Manchester branch, and not pay any shipping charges with us. After an order has been shipped, an email will be sent to the customer notifying them of this, and providing a tracking number.
Delivery is charged from £5 (Next Day Delivery)
These prices are charged at a flat rate. If your order exceeds the weight limit for price charged or the amounts of boxes are higher than average you will be contacted to pay the extra shipping cost.
International delivery cost is dependent on the destination. The prices for shipping are calculated and charged at the checkout. If your order exceeds the weight limit for price charged or the amounts of boxes are higher than average you will be contacted to pay the extra shipping cost. If you have an queries regarding this, please do not hesitate to send us an email.
A returns request must be made prior to returning any goods stating the reason for the return. Any goods that are not damaged MUST be returned in its original packaging.
Damaged items may be returned as long as we are notified ASAP, and no longer than 14 days after delivery. If we still have the same style in stock, a replacement may be sent with your next order, but if not, you can choose between receiving store credit, or a refund.
Depending on the payment method, refunds can take between 1-5 working days to clear.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund/credit once we've received and processed the returned item.
The postage costs for returned items that are not damaged are the responsibility of the customer. Undamaged items can only be exchanged for store credit. Damaged Sale items can only be exchanged for store credit and the return cost is the responsibility of the customer. If damaged items are being returned from multiple orders, each individual item has to have the corresponding order number referenced, as this speeds up the return process.
*We reserve the right to refuse any returns that do not follow our returns procedure*