A returns request must be made prior to returning any goods stating the reason for the return. Any goods that are not damaged MUST be returned in its original packaging.
Any RETURNED ITEM(S) must be clearly labelled with the corresponding ORDER NUMBER, along with the reason for return. Damaged items must be labelled accurately.
Damaged items may be returned as long as we are notified no longer than 14 days after delivery. If we still have the same style in stock, a replacement may be sent with your next order, but if not, you can choose between receiving store credit, or a refund.
Depending on the payment method, refunds can take between 1-5 working days to clear.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund/credit once we've received and processed the returned item.
The postage costs for returned items that are not damaged are the responsibility of the customer. Undamaged items can only be exchanged for store credit. Undamaged sale items are not accepted as returns (includes all promotions). Damaged Sale items can only be exchanged for store credit and the return cost is the responsibility of the customer. If damaged items are being returned from multiple orders, each individual item has to have the corresponding order number referenced, as this speeds up the return process.
*We reserve the right to refuse any returns that do not follow our returns procedure*