Terms & Conditions

Terms and Conditions

These terms & conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by these terms & conditions.
 Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use the website. You will not be able to access all areas of this website without registering your details with us, and waiting for your account to be activated, which can take up to 24 hours.

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. Different Terms and Conditions of the customer shall not apply unless their validity is agreed in written form between the both parties.

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order & correct any errors. We will send an order acknowledgement, detailing the products you have ordered.

All products are subject to availability and may be changed at any time.

If your order cannot be fulfilled you will be offered an alternative or given a refund or store credit.

Payments must be made before orders can be dispatched. Please pay online through the payment provider Paypal or Credit Card powered by Worldpay.  If you experience any problems with payment, please contact us by email at info@naanaawholesale.com

NaaNaa Wholesale / Pure Fashion Clothing Ltd retains the right to refuse sale or cancel orders from any account deemed to cause conflict of interest with existing accounts.

No liability for any claim for damage shall be accepted unless the purchaser notifies the vendor within 24hrs of delivery. This period may be extended at the sole discretion of the vendor.

No liability for any claim for missing items shall be accepted unless the purchaser notifies the vendor within 24hrs of delivery.

No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the purchaser given on the order unless the vendor is notified in writing by the purchaser within 3 working days.

All prices are exclusive of VAT. We reserve the right to express the price exclusive of VAT , but we shall show VAT separately & include it in the total price. If there are any errors on the website regarding price after your item has been ordered we will contact you regarding this error and give you the option to confirm your order at the correct price or cancel your order.

Items in our clearance categories are non returnable non refundable.  Items have been at a much higher price and are reduced significantly to make way for new stock.

Any discount code is subject to terms and conditions stated when offered. Misuse of coupon codes can lead to orders being withheld until correct payment is received.

DPD -    Orders placed after 3.00 pm GMT will be processed the next day
FedEx -  Orders placed after 1.00 pm GMT will be processed the next day 

Delivery costs to a UK Address is dependent on the total cost of your order. It will be sent on a next working day service with DPD. Providing you order before 3pm, there is a good chance that you will receive your order by the next working day unless notified. A signature will be required upon receipt.

Shipping costs for international orders are dependant on the destination, and will be calculated at checkout. We ship internationally with FedEx, and orders should arrive well within a week of the initial order being placed. If preferred, customers can also arrange for their own couriers to collect the order at our Manchester branch, and not pay any shipping charges with us. After an order has been shipped, an email will be sent to the customer notifying them of this, and providing a tracking number.

Delivery is charged from £10.00 (Next Day Delivery)
These prices are calculated by weight and estimated number of boxes. If your order exceeds the weight limit for price charged or the amounts of boxes are higher than average you will be contacted to pay the extra shipping cost. 

International delivery cost is dependent on the destination. The prices for shipping are calculated and charged at the checkout. If your order exceeds the weight limit for price charged or the amounts of boxes are higher than average you will be contacted to pay the extra shipping cost.  If you have an queries regarding this, please do not hesitate to send us an email.

A returns request must be made prior to returning any goods stating the reason for the return. Any goods that are not damaged MUST be returned in its original packaging. 

Damaged items may be returned as long as we are notified ASAP, and no longer than 14 days after delivery. If we still have the same style in stock, a replacement may be sent with your next order, but if not, you can choose between receiving store credit, or a refund.

Depending on the payment method, refunds can take between 1-5 working days to clear.

 If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund/credit once we've received and processed the returned item.

The postage costs for returned items that are not damaged are the responsibility of the customer. Undamaged items can only be exchanged for store credit. Damaged Sale items can only be exchanged for store credit and the return cost is the responsibility of the customer. If damaged items are being returned from multiple orders, each individual item has to have the corresponding order number referenced, as this speeds up the return process.

 *We reserve the right to refuse any returns that do not follow our returns procedure*